Refund & Returns Policy

Returns

Returns are accepted within 14 days of receiving your order. Items must be unused and in original packaging. If you would like to return your item, simply send an email to jadehollydesign@gmail.com or use the contact form

Please note return postage is covered by customer. Full refund for return products minus postage costs will processed upon receiving of return after checking its in its original saleable condition.

Refunds may take 3-7 business days to appear in your account.

Faulty / Damaged Goods

If you've received any items in your order that are damaged or faulty - please send an email to jadehollydesign@gmail.com or use the contact form with the order details and we will be able to sort it out for you, either with a replacement or refund. 

Cancelling an Order

You can cancel an order within 2 hours of ordering. After 2 hours your order may have already been dispatched. If you'd like to cancel your order please email jadehollydesign@gmail.com or use the contact form